Sales of Nest Protect halted due to glitch with feature that makes it such a godsend
Photo: Nest Labs
Heads Up is obviously a godsend for those prone to burning popcorn, charring grilled cheese, and otherwise generating ungodly, smoke-based messes in the kitchen. Instead of throwing open windows and frantically waving a tea towel in the air until your arm falls off in an effort to make your average smoke alarm stop wailing like a banshee in non-emergency “nuisance” situations, you can simply wave your hand within a 2 to 8-foot range of the Nest Protect — the Nest Wave — under the device or manually push the Nest button. And just like that, the device will fall silent.
At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.
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