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    What's this?
McDonald's wants stores to stay open on Christmas
A leaked internal memo reveals that franchise owners are being urged to open on Christmas Day to increase December sales. Should we be outraged at McDonald's or disappointed in ourselves?
Tue, Dec 18 2012 at 11:57 AM
 8

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Christmas, Dining Out

Photo: TimmyGUNZ/Flickr

This is disheartening, but not surprising. Advertising Age is reporting that it has an internal memo from McDonald's USA Chief Operating Officer Jim Johannesen, urging franchises to stay open on Christmas Day.
 
This past October, McDonald's reported that it had its first sales decline in nine years. Finding that unacceptable, the corporation sent out the memo on Nov. 8 telling its franchises, “Starting with the holidays, ensure your restaurants are open throughout the holidays.” It’s estimated that stores that were open on Thanksgiving Day averaged between $5,500 - $6,000 in sales. Those sales helped to increase November sales, and the company did not see a second straight month of losses.
 
If the same thing happens on Christmas, McDonald’s could again see a profitable month — and profits are what it’s all about.
 
Really, does this come as a surprise to anyone? Big businesses know that if they open their doors, people will come. That’s why so many people left family Thanksgiving celebrations early this year to get to the stores to start their Black Friday shopping at 6 p.m. on Thursday. If consumers stayed away, businesses wouldn’t open. To be outraged by the corporate greed of McDonald's because the company sees a way to make more money is understandable, but this isn’t just about corporate greed.
 
Our mentality as a nation is changing. We want convenience at all hours of the day, every day of the year. I think that’s really why I find this disheartening. We’re allowing this. It’s not just McDonald's. It’s all of us.
 
It has me thinking: how many people have to work on Christmas to provide me with the things I have or the things I do on that day? Obviously, there are people working for the utility companies on Christmas Day. What about the providers for my Internet who are there in case something goes wrong so I can make sure I can pop on Facebook to post a “Merry Christmas” status update to my friends?
 
How about the gas station attendant who’s working in case we forgot to gas up the car so we can drive to my sister-in-law’s? I’m sure I’ve popped into the liquor store a few blocks away on Christmas in the past to grab a last-minute bottle of wine. I remember one year, finding out that there would be children at Christmas dinner who I didn’t have gifts for. I popped into a Walgreens on the way to dinner to buy some little remembrances for them.
 
If I were outraged by the revelation that McDonald's has asked its stores to keep their doors open on Christmas, I’d be hypocritical. What I’m feeling right now is conflicted over the culture that I live in, that I contribute to, that expects convenience and embraces something like McDonald's being open on Christmas Day. We’ve become far too comfortable in allowing other people to be inconvenienced so that we can have our conveniences.
 
Related post on MNN: 5 life lessons learned while working at McDonald's
 

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Comments: 8
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charliegrenville
Charlieg May 07 2013 at 2:51 AM

It seems that no matter what holiday that Mcdonald's is always open. The one beneficial part of that is that the employees will make extra money for working during the holidays but it would be nice if they closed during the day.

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anonymous
sue Dec 21 2012 at 9:25 AM

I am planning to eat at McDonald's on Christmas. Christmas is really just another day in our lives. It's a pagan holiday. If you're scheduled to work that day be happy you at least have a job to go to. Many people are still looking for jobs

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anonymous
kim Dec 21 2012 at 12:22 AM
unfortunately, people have to work on major holidays. the world doesn't stop because it's a holiday. i work for the railroad and i can tell you in the department i work in, trains are ALWAYS moving. even though our custs may not need service (as their offices will be closed) we still have to get their product into a postion so that they can resume normal operations when they open back up to make the things you buy off the shelves. so while it is disheartening that folks have to work on
.... More
holidays (i haven't been forced to work yet), it's just the nature of the beast now. in respose to Tarrant's last concern, the holidays have already become just another work day.
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anonymous
RBO Dec 21 2012 at 12:14 AM

IT'S ALL ABOUT GREED; SQUEEZE ALL THE GREEN CASH OUT OF THE PEOPLE

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anonymous
Daniel Dec 20 2012 at 4:38 PM

Just do not go. When they have no customers to serve, they will stop forcing their employees to spend time away from their families

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anonymous
kenny ochota Dec 22 2012 at 5:11 PM

im glad someone finally said it thank you

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anonymous
Guest Dec 20 2012 at 12:15 PM

NOI!!!!!

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tarrant's picture
Tarrant Dec 19 2012 at 10:19 AM
I am conflicted about it too. As a mother of two young adult children who work in the service industry--I want them to be able to have a day off. On the other hand, when they were younger, we frequently found ourselves driving from FL to SC late Christmas day so they could spend it with their grandparents. An open McDonalds would have been far more welcome than poking through the truck stop offerings. Also, since I have worked online for the last seventeen years, I don't remember the last holiday
.... More
when I didn't at least check in to clean up spam and make sure no one was fighting. But, since I do that from home and not EVERY minute can be family time--it's never been a bother really. It's different working in a service industry though. I always have thought that people choose those shifts for better pay or because they'd not be celebrating anyway. As it becomes more common though--I worry that it will become just another work day.
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