SIGG's replace your bottle e-mail instructions
What do you think of SIGG's e-mail letter that gives instructions on replacing their bottles with BPA in the liners?
I love the look of my SIGG bottle, and I’m annoyed that last week the SIGG company came clean after much silence that the liners to their older bottles (mine included) contain Bisphenol A (BPA). As our family blogger Jenn pointed out last week, SIGG continued to keep quiet about the BPA in their reusable water bottles over the past year when they knew that people were replacing water bottles from companies that had been transparent about the BPA in their bottles (such as Nalgene) with SIGG bottles. People replaced BPA with BPA without knowing it.Dear Robin,Please know that your SIGG bottles are proven non-leaching, this means they do not leach anything [including BPA] into the beverages that have been poured into them. Extensive independent testing shows this and are located here for your discernment: http://mysigg.com/bulletin/testing.htmlWe understand your concern and will gladly replace your bottle[s] with brand-new SIGG bottles featuring our EcoCare, BPA-free liner. We ask that you return your old bottles to us as proof of purchase and so that we may recycle them. Please confirm you have the old liners in all bottles being returned to us by visiting http://mysigg.com/liner — New liner bottles, or stainless steel bottles returned to us will only be returned to you and slow down the replacement process significantly. PLEASE DOUBLE CHECK YOUR BOTTLES TO BE SURE THEY HAVE THE OLD LINER IN THEM.Attached please find our return form.Please print and fill this out and ship the bottle[s] back to us. Upon receipt, we will issue you a gift certificate pin code good toward the purchase of replacement bottles on mysigg.com, this will include the shipping. No need to return any tops or the caps currently on your bottles, as these are BPA-free and may come in handy as extras when you receive your replacement[s].We enclose a mailing label with the appropriate RMA, please USE THIS shipping label on the outside of your package so that we may expedite the processing of your return. Failure to use this label will cause your package to be misdirected in our warehouse, and seriously delay your replacement. Please note that this mailing label does not include postage for the bottles you are returning. We are sorry for the inconvenience. You may choose to keep your current bottle as they have been proven not toleach, [http://mysigg.com/bulletin/testing.html] but if you want to upgrade your bottle[s], you will have to bear the cost of returning it to us. Thank you in advance for your kind understanding in this regard.As a person concerned with BPA, you may also want to know that it can also be found in dental sealants, household appliances, children's toys, cell phones, protective coatings, flame retardants, eyeglass lenses, medical equipment, CDs, DVDs, consumer electronics, and canned food.
So tell me what you think about SIGG’s replacement letter.
| Previous Post Eating healthier at the rest stop | Next Post The story of the White House garden |
Comments
I'm done with SIGG. I bought by bottles back in 2007 primarily for use for my children. They don't take any more back so I'm just going to send them the bottles for recycling, on my dime. I've bought Kleen Kanteen instead.
So I finally get around to exchanging my son's old bottle ( we have 3 kids 4 and under) and I emailed info@mysigg.com.reply was that exchange prgram ended last yea but they would offer a discount if I'd like t buy a new one. No thank you. I'm done with Sigg.
So I finally get around to exchanging my son's old bottle ( we have 3 kids 4 and under) and I emailed info@mysigg.com.reply was that exchange prgram ended last yea but they would offer a discount if I'd like t buy a new one. No thank you. I'm done with Sigg.
Does anyone know if the Sigg company is still offering replacements? I finally go around to trying to send my son's small water bottle back, but I got a "MAILER-DAEMON" message when I emailed liners@sigg.com. Any tips on what to try next would be helpful. They don't have anything about this on their website (sigg.com) anymore.
I sent 3 Sigg bottles in back in August 2009 and never got a response at all until I received a short phone message mid-December 2009, telling me that I only had a couple days to choose replacements. Because it was the first time I had heard back from Sigg at all, I quickly called back and left both voicemail and email messages so that I could ensure that I got replacements. A couple weeks later, I finally got a response telling me that there was a delay, that the replacement program was.... More
After not receiving and notification from SIGG I email this email address, liners@mysigg.com, and finally received my confirmation code to order the new bottles online. It was really simple. I just had a hard time finding the right email address to send to. Good luck!
So I made the mistake of waiting till today to print out the materials from the SIGG website to ship back the bottle. They said they would honor the exchange program until 10/31/2009. And lo and behold, all the information related to their exchange and the BPA issue has already been removed on the last day of the program. I called their customer service to get the return forms and for all three numbers got a "this mailbox is full." My only hope now is to find the receipt from REI where I.... More
I sent four bottles back. About 8 weeks later got a voice message at home from someone at Sigg, who gave only her first name and slurred it so it was unintelligible. I called the number back and was transferred by a human to a voice message system. Left a message, no call back. Called again today. Sigg claims that three of the bottles are not Siggs (promotional bottles from a charity walk). After getting transferred a couple of times, and spending a half hour on the phone, they say.... More
7 weeks and no replacement code. 3 emails to the Sigg and no response. IF I get my replacement it will be the LAST time I deal with them.
I returned 3 sigg bottles 5 weeks ago. Have yet to receive my pin codes to get the replacements. I don't trust this company and I don't expect I'll ever get that pincode before the Oct 31st deadline.
I sent my Sigg bottles back over 6 weeks ago. I made sure to insure the package and obtain signature upon delivery. I then e-mailed Sigg last week asking when I would receive my replacement code. I was told they were working through a backlog of returns and would get to it soon.
I received an email today telling me that someone using my email address requested replacement bottles. Sigg wanted to verify that I was that person. They asked that I email my name and mailing address to.... More
Just returned two SIGG bottles to REI and the cashier said that SIGG does not reimburse REI for the returns. REI issues a merchandise credit and takes the loss. Will NOT buy any SIGGs in the future due to their dishonesty (allowing misinformation to circulate is dishonest) and shafting the retailers.
I am going to send my old SIGG bottles back and get the new ones. It seems like a pretty good deal to me. I have been happy with my bottles and now they are offering me something even better. I will miss the old designs, but they never last all that long anyway, they get chipped or peel over time unless you are very careful anyway. I give them credit for the fact that they are making this offer and I intend to take advantage of it.
What if we all showed Sigg what we think about their indifference and dishonesty by just sending our bad bottles back to them, NOT getting a replacement from them, and instead buying from a different company? That's what I plan to do.
i really don't care that they hav bpa in them.i mean if it doesnt get into the water or drink then y worry about it.
if they truly tested it and made sure bpa didn't leech or anything i don't really feel in danger or angry with sigg. so i dont get y everyone is getting so heated up about the fact that they hav a chemical they didnt tell us about. It's not like we ask about everything that's in our food.
You might not care what chemicals go into your body, but a lot of people actually care about their health.
I love my bottle, and bought bottles for my family as well,specifically because of the no-BPA stance the company had. What gets me is the lying by omission, the deception. They knew and didn't tell us. They knew and now think that we're the crazy ones for wanting replacements.
We still have our bottles for now, but I plan to replace them as soon as I can. I don't think I want a replacement from SIGG, even if it means I have to pay out for a different company. I can justify spending the.... More
where you read or learned about SIGG having a no-BPA stance? From what I've seen, they always avoided the BPA issue. Is there information I don't know about?
If we're getting a gift certificate to use in their online store, is it also going to cover shipping the new bottle back to us?
You just have to pay to ship the old bottle back, then they pay for the new shipping cost.
that you can take them to stores and replace them, too - then you don't have to pay the shipping to send them back. I'm checking on that to make sure it's true for a follow-up post tomorrow.
By the sounds of it, you get a gift certificate to use on their online store, so it wouldn't just be a random bottle coming to you, you would get to go and choose one online and then use their gift certificate code. Except for the paying to send it in yourself, it actually seems like a pretty good deal. Especially if you can keep the lids (which cost up to $10 I think to replace).
I emailed them asking about instructions to return, and got the same letter (of course) and I, too, was shocked at their attitude of, "Well, our bottles are just fine, but if you crazy concerned person want to return it, here's how you do it. And oh yes, you should probably stop brushing your teeth, answering your cell phone, and listening to CD's, too." haha. I haven't decided what I'm going to do yet. I really loved my SIGG bottle, so maybe I will give them another chance.
I still have the bottle and the return label just sitting on my table, trying to decide. I hate to not get another one because then I would feel like I wasted that money + more money to buy another water bottle, so I will probably return it for another Sigg bottle with the Eco-liner.
What a clumsy letter! It switches from trying to assure you that there is no reason to worry to almost condemning you for even writing them in the first place. Then, in a half-hearted attempt to make themselves look better, they mention all of the other places where BPA is found. It's poorly written and does little to assure me that they understand how disappointed their customers are.
Have you decided whether or not you will send in your old SIGGs?
was the one that got me the most - I'll be posting a follow up with my thoughts soon.
I got my bottle at Radiohead Tour 2008, I don't want to replace it with some random non-Radiohead bottle, but I don't want BPA in my container. Thom Yorke, will you replace my Sigg?
~stevenahess@gmail.com
Keep your old SIGG bottle and use it with confidence knowing that NO BPA leaches into anything you put in it to drink. I don't see what the problem is.
Replacing your old SIGG with a new SIGG is voluntary not a requirement or a recall. There's NOTHING wrong with your old SIGG and the BPA in the liner that DOES NOT LEACH INTO WHAT YOU DRINK.
BPA always leaches over time because it is the nature of the polymer it is a part of...the research they did was company funded and it was NOT done according to scientific standards. Go to this article http://www.healthzone.ca/health/newsfeatures/article/690222 and this website to educate yourself .... More
It probably can't be replaced with the same design. If it means that much to you, perhaps you just need to keep it as a memento and switch to a new bottle (which unfortunately you'll have to buy).
It couldn't hurt to e-mail SIGG, though. From what I understand, they are answering lots of e-mails personally.
and I wasn't too thrilled about the answer. I was given my SIGG bottle as a gift from my brother, and I know he actually took the time to pick out a design he felt I would enjoy. I just can't imagine sending it back (at my expense) to get a random bottle in return. I have actually kept on using my bottle, but that's because I'm not sure what to do yet.
My husband gave me my bottle for Christmas (although I had shown it to him in the store). He couldn't believe I wanted him to pay $25 for a water bottle - but I loved the Make Love Not Landfill saying.
So now I feel bad that the gift he gave me is fairly worthless.
There is no conclusive answer to the BPA debate. I feel that a company cannot make a claim of safety on a product manufactured with BPA when the facts of BPA and its effects on humans have not been fully resolved. The claim that SIGG makes regarding the research showig their bottles have not been found to leach any harmful substances, BPA or otherwise, is still fraught with questions and concerns. Testing for BPA at the parts per billion (ppb) which SIGG did, is not reassuring me of its safety.... More
if SIGG tested under conditions where the bottles were left in the heat since BPA leaches more if it has been heated up. How many of us have left our bottles in a hot car for a few days.
Maybe you should read their testing report: http://mysigg.com/bulletin/pdf/Former%20Liner%20Full%20Report%20BPA%20Le... (yes, they did)
