Cathy Cruz Marrero was texting and walking at the Pennsylvania mall where she works when she fell into a fountain on Jan. 12 — and the entire episode was captured on a mall security camera. The video, which was released by mall security, has since become an Internet sensation, and Marrero says she's humiliated and troubled by the behavior of two mall security officers who can be heard laughing on the video.

"My issue is I don't think security was professional because they didn't send anyone to check on me until 20 minutes later and I had already left," Marrero told the Reading Eagle newspaper on Wednesday in her first interview since the accident.

She has hired a lawyer who has promised to look into the matter.