Sat, Jan 26 2013 at 1:15 AM
I think it's important to write restaurants directly when you have a good experience with them. I think it's really just human nature to speak up when you perceive that you've been wronged but the reality is that giving out praise (when warranted) is just as important. I think that most Internet-savvy consumers know enough by now to treat any review (whether it be a product or business review) with a grain of salt. If I was running a business I'd want to hear from customers who think I'm doing something right. That's why I wrote 3 top executives at Panera (including their head chef) just yesterday and told them I think they're doing a fabulous job. I find myself at Panera many times/week. I'm a loyal customer that spends a fair amount of time/money at Panera and I would like to think that my perspective of their restaurant matters to Panera. I didn't feel the need to 'Yelp' about it but instead I went directly to the source. Regardless, the next time you receive good service from a business I highly recommend you think about what I've said here. So many people just want to talk about the negative and nobody wants to actually give praise where it's due, when it's due.