I love the look of my SIGG bottle, and I’m annoyed that last week the SIGG company came clean after much silence that the liners to their older bottles (mine included) contain Bisphenol A (BPA). As our family blogger Jenn pointed out last week, SIGG continued to keep quiet about the BPA in their reusable water bottles over the past year when they knew that people were replacing water bottles from companies that had been transparent about the BPA in their bottles (such as Nalgene) with SIGG bottles. People replaced BPA with BPA without knowing it.
SIGG is offering a replacement bottle to consumers who send their old bottles to them (at the consumer’s expense), but there is no guarantee that the bottle will be replaced with the same design. I chose my bottle for the design, not because it’s a SIGG. Jenn said in her post last week that she’s not sure if she’ll ask for replacements or switch brands. I’m not sure either, but I did send an e-mail to SIGG asking how to do it.
Below is the letter sent to me by SIGG. They mention more than once that the liner has been proven safe. Even on the mailing label that they send for your convenience it says, “you may chose to keep your current bottles as they have been proven not to leach.”
I’d love to know what you think about the letter. I have my own opinions, but I want yours.
Dear Robin,Please know that your SIGG bottles are proven non-leaching, this means they do not leach anything [including BPA] into the beverages that have been poured into them. Extensive independent testing shows this and are located here for your discernment: http://mysigg.com/bulletin/testing.htmlWe understand your concern and will gladly replace your bottle[s] with brand-new SIGG bottles featuring our EcoCare, BPA-free liner. We ask that you return your old bottles to us as proof of purchase and so that we may recycle them. Please confirm you have the old liners in all bottles being returned to us by visiting http://mysigg.com/liner — New liner bottles, or stainless steel bottles returned to us will only be returned to you and slow down the replacement process significantly. PLEASE DOUBLE CHECK YOUR BOTTLES TO BE SURE THEY HAVE THE OLD LINER IN THEM.Attached please find our return form.Please print and fill this out and ship the bottle[s] back to us. Upon receipt, we will issue you a gift certificate pin code good toward the purchase of replacement bottles on mysigg.com, this will include the shipping. No need to return any tops or the caps currently on your bottles, as these are BPA-free and may come in handy as extras when you receive your replacement[s].We enclose a mailing label with the appropriate RMA, please USE THIS shipping label on the outside of your package so that we may expedite the processing of your return. Failure to use this label will cause your package to be misdirected in our warehouse, and seriously delay your replacement. Please note that this mailing label does not include postage for the bottles you are returning. We are sorry for the inconvenience. You may choose to keep your current bottle as they have been proven not toleach, [http://mysigg.com/bulletin/testing.html] but if you want to upgrade your bottle[s], you will have to bear the cost of returning it to us. Thank you in advance for your kind understanding in this regard.If you have any questions, please hit reply to this email [firstname.lastname@example.org] and let us know.As a person concerned with BPA, you may also want to know that it can also be found in dental sealants, household appliances, children's toys, cell phones, protective coatings, flame retardants, eyeglass lenses, medical equipment, CDs, DVDs, consumer electronics, and canned food.
So tell me what you think about SIGG’s replacement letter.